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Frequently asked questions

 Here you will find the best answers to the most common questions.

  • Do you offer inserts for packaging, e.g. foam?

    Since we specialize in the production of folding boxes, we do not offer any foam inserts or inlays made of other materials.

  • The delivery is not accompanied by an invoice

    Our orders are always shipped without the addition of invoices, unless they are shipments that are sent to Switzerland. However, you will always receive your invoice by email shortly after your order. Therefore, please check your email inbox.

  • Is there an online designer?

    Yes, we currently offer a professional online designer, i.e. design software on the web, for all folding box types. However, we will continuously expand the range of personalizable printed matter so that more and more products can be designed online. Further information on the Online Designer page.

  • I am a reseller, do I get discount?

    Resellers and resellers are always welcome at WirliebenDruck. For this we offer an exciting partner program, which is turnover-dependent. For more information please visit PARTNER PROGRAM

  • Customized offer for folding boxes & shipping boxes

    You can create a PDF quote for all products in our store to print it and continue the order later. To do this, go to the product page, configure this according to your wishes and add it to the shopping cart first. Then click on "PDF quote" in the shopping cart to generate a PDF quote. In order for the offer to be binding and also addressed to you, you must log in or register beforehand.

  • Can I use the folding boxes for food supplements?

    YES, our printed folding boxes are great for product packaging for dietary supplements, cosmetics, medical devices and more. In the packaging configurator, we even offer a packaging carton that is food grade. In addition, you can choose between different finishes, such as hot foil stamping, a viewing window or ecological materials.(Read more)

  • Can I request a test print?

    We do not create proofs. It is possible to create an order with a reduced number of copies depending on the minimum order quantity. However, we cannot guarantee uniformity in printing between a reduced quantity and any subsequent order.

  • Is it possible to pay on account?

    We offer the payment method purchase on account via a silent factoring. This happens as follows: You choose the purchase on account during the ordering process. After completion and transmission of your data, a credit check is performed. If this is positive, you will receive feedback from PayPal. In this case, you would then pay the invoice amount directly to PayPal.

    More about our means of payment

  • Do you also ship anonymously and / or to a different delivery address?

    Yes, at WirliebenDruck it is possible to have your order sent to your end customer completely anonymously. Simply tick the appropriate box in the order process. We will then ship either with your sender, or if not otherwise possible, without a sender.

  • What is the customs tariff number of packaging?

    From Chapter 48, heading 4819 is described as follows:

    Cartons, boxes, cases, bags and other packing containers, of paper, paperboard, cellulose wadding or webs of cellulose fibers, n.e.c.; paperboard articles in the form of rigid containers of a kind used in offices, stores, etc.

     

    Thus, the customs tariff number for folding boxes, folding cartons, uncorrugated - Statistical commodity code

    48192000

     

    All data without guarantee.
    Source

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